Cancellations & Refunds
This page explains how refunds work when you pay for a seat at a givnTable dinner party. We've kept it plain-language; if anything is unclear, email us at hello@givntable.com.
When you can get a refund
Refunds are issued only if the host cancels the event. If the event still takes place and you can't attend — or you simply don't show up — your ticket is non-refundable. There are no refunds for individual cancellations or no-shows for events that go ahead.
If the host cancels
If a host cancels their event, every guest who paid receives a personalized email with a choice:
- Get a full refund of the entire amount you paid — your ticket and any extra donation you added — back to the card you used at checkout; or
- Leave it as a donation to the nonprofit the host had chosen, so your contribution still does good even though the dinner is off.
We don't assume — you decide. If you choose to keep it as a donation, it's detached from the cancelled event and counts as a direct gift to that nonprofit.
How long refunds take
Refunds are processed through Stripe, our payments provider, back to your original payment method. They typically take 5–10 business days to appear in your account, depending on your bank.
For older RSVPs where we don't have a card-payment record on file, a member of our team issues the refund manually — usually within 1–2 business days — and you'll hear from hello@givntable.com.
Payment processing fees
When you receive a refund, you get back the full amount you paid. Any card-processing fee charged by Stripe on the original payment is not returned by Stripe — that cost is absorbed on the platform/nonprofit side, never added to or deducted from your refund.
Questions
Email hello@givntable.com and we'll help sort it out.